Terms And Conditions Of Use - Takora Mart

1. COMPANY INFORMATION

2. SCOPE

Takora Mart operates a digital commerce platform for customers, merchants, vendors, service providers, logistics personnel, and other users. The Platform may operate as:

• An inventory-led e-commerce service for goods sold directly by Takora Mart or its affiliates.
• A marketplace that enables customers to discover and purchase goods listed by independent third-party sellers.
• A logistics and order orchestration layer for express, same-day, scheduled, and standard deliveries.
• A digital wallet, loyalty, referral, and promotional environment for eligible users.

Unless explicitly stated otherwise for a particular product or service, Takora Mart may act only as a technology and transaction-enablement platform between buyers and independent sellers or service providers.

3. ELIGIBILITY AND ACCEPTANCE

By accessing, registering, browsing, or using the Platform or any Services offered by Takora Mart Private Limited ("Takora Mart"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, the Privacy Policy, Seller Terms (where applicable), and all other policies published on the Platform, as amended from time to time. You represent and warrant that you are competent to enter into a legally binding contract under Sections 10 and 11 of the Indian Contract Act, 1872, and are not disqualified from contracting under any applicable law. Persons who are minors or otherwise incompetent to contract may use the Platform only through or under the supervision of a parent, legal guardian, or other legally authorized representative, who shall be responsible for all activities conducted through such account. Takora Mart reserves the right to seek age or identity verification and suspend or terminate any account that does not satisfy the eligibility requirements. Electronic records, electronic contracts, electronic acceptances, and electronic communications made through the Platform shall constitute valid and enforceable agreements in accordance with the Information Technology Act, 2000, including Sections 10A and 11 to 13, and shall have the same legal effect as agreements executed in physical form. Nothing contained in these Terms shall be construed as creating any restraint of trade contrary to Section 27 of the Indian Contract Act, 1872. Any restriction imposed under these Terms is intended solely to protect the legitimate interests of Takora Mart, its users, Sellers, and the integrity and security of the Platform. By using the Platform, you expressly consent to receive electronic communications from Takora Mart, including transactional communications, account notifications, security alerts, invoices, legal notices, policy updates, marketing communications (where consent is required or has been provided), and other service-related communications through email, SMS, telephone, in-app notifications, WhatsApp, push notifications, or any other electronic means permitted under applicable law. Electronic communications shall satisfy any legal requirement that such communications be in writing. Where required under applicable law, including the Digital Personal Data Protection Act, 2023, Takora Mart shall obtain valid consent before processing personal data, displaying personalised advertisements, or processing the personal data of children. Users may manage or withdraw consent in accordance with the Privacy Policy and applicable law. Takora Mart operates as a technology-enabled marketplace facilitating transactions between independent Buyers and Sellers. The contract for the sale or purchase of products or services is concluded between the Buyer and the respective Seller upon acceptance of the order by the Seller. Takora Mart is not the seller of products unless expressly identified as such and provides payment, logistics, technology, customer support, and other marketplace facilitation services in accordance with applicable law. Platform fees, commissions, logistics charges, payment processing fees, transportation charges, convenience fees, subscription fees, advertising fees, or any other applicable charges shall be determined by Takora Mart or the respective Seller, as applicable, and shall be disclosed at the relevant stage of the transaction. Separate commercial arrangements may apply between Takora Mart and Sellers under inventory-based or marketplace (non-inventory) business models, without affecting the statutory rights of consumers. Certain services may be provided through third-party service providers, including payment gateways, logistics partners, technology providers, advertising partners, verification agencies, and other service providers. By using the Platform, you acknowledge and agree that such third parties may perform services in accordance with their respective terms, privacy policies, and applicable laws. Users shall use the Platform only for lawful purposes and shall comply with these Terms, the Information Technology Act, 2000, applicable rules made thereunder, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Digital Personal Data Protection Act, 2023, and all other applicable laws, rules, regulations, and governmental directions. Takora Mart reserves the right to suspend, restrict, or terminate access to the Platform for any violation of these Terms or applicable law.

4. ACCOUNTS AND SECURITY

4.1. Account Registration

Certain features of the Platform require users to create an account. Users shall provide complete, accurate, current, and truthful information and promptly update such information whenever it changes.

4.2. Account Categories

Takora Mart may provide different categories of accounts, including Buyer Accounts, Seller Accounts, Business Accounts, Corporate Accounts, Delivery Partner Accounts, Affiliate Accounts, and any other category introduced from time to time. Additional terms may apply to specific account categories.

4.3. Eligibility

Users shall maintain only those accounts they are authorized to operate. Business or Seller Accounts may require additional verification, licences, tax registrations, bank account verification, or other documents as determined by Takora Mart or required by law.

4.4. Account Credentials

Users are solely responsible for maintaining the confidentiality and security of their username, password, OTPs, authentication credentials, devices, and account access. Users shall not share, transfer, sell, assign, or permit unauthorized access to their accounts.

4.5. Unauthorized Access

Users shall immediately notify Takora Mart of any suspected unauthorized access, security breach, fraudulent activity, identity theft, or compromise of account credentials. Takora Mart may suspend or restrict account access until appropriate verification is completed.

4.6. Identity Verification

Takora Mart may require identity verification, age verification, address verification, KYC, business verification, tax verification, or any other verification considered necessary for legal compliance, fraud prevention, or platform security.

4.7. One Account Policy

Unless expressly permitted, users shall not create or operate multiple accounts to obtain unfair benefits, circumvent Platform restrictions, manipulate promotions, or engage in fraudulent activities.

4.8. Prohibited Activities

Users shall not:

• impersonate another person or entity;
• provide false or misleading information;
• access another user's account without authorization;
• use automated tools, bots, scripts, or malicious software to access the Platform;
• interfere with Platform security or functionality; or
• engage in any activity that compromises the integrity, availability, or security of the Platform.

4.9. Suspension and Termination

Takora Mart may suspend, restrict, deactivate, or terminate any account where it reasonably believes that the user has violated these Terms, applicable law, Platform policies, or engaged in fraudulent, abusive, unlawful, or security-threatening conduct.

4.10. User Responsibility

Users remain responsible for all activities conducted through their accounts until Takora Mart receives notice of unauthorized access and has had a reasonable opportunity to take appropriate action.

4.11. Security Measures

Takora Mart may implement passwords, OTP verification, multi-factor authentication, CAPTCHA, device verification, fraud detection systems, risk-based authentication, encryption, session management, and other security measures to protect user accounts and Platform integrity.

4.12. Compliance

Users shall comply with all applicable laws, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Digital Personal Data Protection Act, 2023, and all other applicable laws governing the use of the Platform.

5. MARKETPLACE AND SELLER'S ROLE

Takora Mart Private Limited ("Takora Mart", "Company", "we", "our" or "us") owns, manages and operates the Platform, which functions as an electronic commerce platform enabling users to discover, browse, purchase and, where permitted, sell products and services. The Platform may operate through one or more of the following business models:

• (a) an inventory-based model, under which Takora Mart offers products or services directly to customers in its own capacity; and/or
• (b) a marketplace model, under which independent third-party sellers ("Sellers") list, advertise, market and sell products or services to customers through the Platform. The identity of the seller for each product or service shall be clearly disclosed on the relevant product listing and at the time of checkout. Limited Role of Takora Mart as Marketplace Operator In relation to products or services offered by third-party Sellers, Takora Mart provides only a technology platform and related support services to facilitate interactions and transactions between customers and Sellers. Unless expressly identified as the seller of record, Takora Mart does not manufacture, own, distribute, import, warehouse (except where warehousing services are separately provided), endorse, warrant or sell such products or services and does not acquire title to goods offered by third-party Sellers. The provision of payment processing, logistics, warehousing, fulfilment, customer support, advertising, promotional services or any other ancillary service by Takora Mart shall not be construed as creating an agency, partnership, joint venture, employment, fiduciary or franchise relationship between Takora Mart and any Seller, nor shall it render Takora Mart the seller of the products or services unless expressly stated otherwise. Independent Status of Sellers Each Seller is an independent contracting party and is solely responsible for:
• (a) the legality, quality, safety, merchantability, authenticity and fitness of the products or services offered;
• (b) ensuring that all product descriptions, specifications, images, pricing, warranties, certifications, disclosures and representations are accurate, complete and not misleading;
• (c) obtaining and maintaining all licences, registrations, permits, approvals and authorisations required under applicable law;
• (d) complying with all applicable laws, including consumer protection, product safety, legal metrology, taxation, intellectual property, environmental, customs and other regulatory requirements;
• (e) processing, packing, dispatching and delivering orders, and honouring applicable return, refund, replacement, warranty and after-sales obligations, except to the extent such services are contractually undertaken by Takora Mart. Contract of Sale In respect of products or services offered by a third-party Seller, the contract for sale is concluded solely between the customer and the relevant Seller. Takora Mart is neither a party to nor responsible for the performance of such contract, except where Takora Mart is expressly identified as the seller or where liability is imposed upon it under applicable law.

Representations and Warranties by Sellers Each Seller represents, warrants and undertakes that:

• (a) it possesses full legal authority to list and sell the products or services offered through the Platform;
• (b) all products and services comply with applicable laws and regulatory standards;
• (c) the listing, sale or distribution of such products does not infringe the intellectual property rights or other legal rights of any third party;
• (d) all information provided to Takora Mart and customers is accurate, current, complete and not deceptive or misleading. Disclaimer of Marketplace Liability To the fullest extent permitted under applicable law, Takora Mart shall not be liable for any act, omission, breach, negligence, misrepresentation, product defect, delay, non-delivery, quality issue, warranty claim or other default attributable to any third-party Seller. Nothing contained in these Terms shall exclude or restrict any statutory rights or remedies available to consumers under applicable law. Regulatory Compliance All Sellers shall comply with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and all other applicable laws, rules, regulations and governmental directions. Takora Mart reserves the right to suspend, delist or terminate any Seller or remove any listing that violates these Terms or applicable law, without prejudice to any other rights or remedies available to Takora Mart.

6. PRODUCT INFORMATION AND AVAILABILITY

6.1 Product Listings

The Platform displays products and services offered either by Takora Mart or by independent third-party Sellers. Product listings, including descriptions, specifications, dimensions, images, pricing, availability, ratings, reviews, warranties, certifications and other information, are provided for general informational purposes only and are subject to change without prior notice. Takora Mart endeavours to ensure that product information displayed on the Platform is accurate, complete and up to date. However, due to technical, typographical or human errors, or information supplied by third-party Sellers, inaccuracies, omissions or outdated information may occasionally occur.

6.2 Product Images and Descriptions

Product images, illustrations, videos, colours and other visual representations are intended solely for illustrative purposes. Actual products may vary in appearance, colour, size, packaging, design or specifications due to manufacturing changes, display s ettings, lighting conditions or other factors. Unless expressly stated otherwise, product images may depict accessories, props or additional items that are not included with the product.

6.3 Availability of Products

All products and services displayed on the Platform are subject to availability. The inclusion of a product on the Platform does not constitute a guarantee that such product will be available at the time an order is placed or fulfilled. Takora Mart and/or the relevant Seller reserve the right, at any time and without prior notice, to: discontinue any product or service; limit available quantities; impose purchase limits; modify product specifications or packaging; or refuse or cancel orders where a product is unavailable or cannot reasonably be supplied.

6.4 Pricing and Listing Errors

While reasonable efforts are made to ensure accurate pricing and product information, inadvertent errors may occur, including errors relating to price, tax, discounts, availability, product descriptions or specifications. Takora Mart reserves the right, either on its own behalf or on behalf of the relevant Seller, to correct any such errors, update information, cancel affected orders, or refuse acceptance of an order before dispatch without incurring liability. Where payment has already been received for a cancelled order, the amount paid shall be refunded in accordance with the applicable Refund Policy.

6.5 Responsibility for Product Information

For products offered by third-party Sellers, the relevant Seller is solely responsible for the accuracy, completeness, legality and authenticity of all product information, representations and warranties contained in the listing. Takora Mart does not independently verify every product listing and, except where Takora Mart is the seller of record or where liability is imposed under applicable law, does not warrant the accuracy or completeness of information provided by third-party Sellers.

6.6 Product Recalls and Regulatory Compliance

Where required by applicable law or directed by a competent authority, Takora Mart or the relevant Seller may suspend the sale of, remove, recall or restrict access to any product that is alleged or found to be unsafe, non-compliant, counterfeit, prohibited or otherwise in violation of applicable law. Customers shall reasonably cooperate with any lawful product recall or corrective action.

6.7 No Representation as to Continuous Availability

Takora Mart does not represent or warrant that any particular product, brand or service will remain continuously available on the Platform. Product availability may vary based on inventory levels, demand, regulatory requirements, logistical constraints or other operational considerations.

6.8 Use of Takora Mart Branding and Intellectual Property

The use of Takora Mart's name, trademarks, logos, trade dress, branding, product images, promotional materials or other proprietary content in connection with any product listing, advertisement or marketing activity is permitted only with the prior written authorisation of Takora Mart or as otherwise expressly permitted under applicable law. Third -party Sellers shall not use Takora Mart's branding in any manner that is false, misleading, likely to cause confusion, or suggests sponsorship, endorsement or affiliation where none exists. Takora Mart reserves the right to remove, suspend or restrict the sale of any product or listing that infringes intellectual property rights, misuses Takora Mart's branding, or otherwise violates these Terms or applicable law. Nothing contained in this clause shall affect any statutory rights or remedies available to consumers under applicable law.

7. RESTRICTED PRODUCTS

Without limiting the generality of these Terms, Sellers shall not list, advertise, offer for sale or sell through the Platform any product that is prohibited or restricted under applicable law, including, without limitation, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, the Legal Metrology Act, 2009, the Drugs and Cosmetics Act, 1940, the Narcotic Drugs and Psychotropic Substances Act, 1985, the Arms Act, 1959, the Explosives Act, 1884, the Food Safety and Standards Act, 2006, the Cigarettes and Other Tobacco Products Act, 2003, the Wild Life (Protection) Act, 1972, the Environment (Protection) Act, 1986, the Copyright Act, 1957, the Trade Marks Act, 1999, the Patents Act, 1970, the Bureau of Indian Standards Act, 2016, the Legal Metrology (Packaged Commodities) Rules, 2011, and any other applicable laws, rules, regulations, government notifications or directions. Takora Mart reserves the right, at its sole discretion and without pri or notice, to prohibit, restrict, suspend, remove or refuse the listing, sale or distribution of any product or service that: prohibited or restricted under applicable law; is counterfeit, stolen, fraudulent or infringes the intellectual property or other rights of any person; is unsafe, defective, recalled or does not comply with applicable quality or safety standards; contains false, misleading or deceptive descriptions, claims or representations; promotes or facilitates illegal, fraudulent or harmful activities; violates these Terms, any other policies of Takora Mart, or the rights of any third party or is otherwise considered by Takora Mart, acting reasonably and in good faith, to be unsuitable for listing or sale on the Platform. Sellers are solely responsible for ensuring that all products listed on the Platform comply with applicable laws, regulations and industry standards, and for obtaining all licences, approvals and authorisations required for the sale of such products. Takora Mart may suspend or terminate a Seller's account, remove any listing, cancel affected orders, or take any other action it considers necessary to ensure compliance with applicable law, these Terms and the safety and integrity of the Platform. Such actions shall be without prejudice to any other rights or remedies available to Takora Mart under applicable law.

7.1 Examples of Restricted Products

Restricted Products include, without limitation, the following: Illegal or prohibited goods; Counterfeit, pirated, or stolen products; Firearms, ammunition, explosives, weapons, and weapon accessories; Narcotic drugs, psychotropic substances, and drug para phernalia; Tobacco products, electronic cigarettes (vapes), nicotine products, and related accessories, except as permitted by applicable law; Alcoholic beverages, except as permitted by applicable law and Platform policies; Prescription medicines, regulat ed medical devices, and unapproved healthcare products; Hazardous chemicals, toxic substances, radioactive materials, and other dangerous goods; Live animals, endangered species, wildlife products, and products derived from protected flora or fauna; Human organs, body parts, or human biological materials; Obscene, sexually explicit, or pornographic materials; Products promoting violence, hate speech, terrorism, or other unlawful activities; Products that infringe trademarks, copyrights, patents, trade secrets, or other intellectual property rights; Recalled, expired, adulterated, unsafe, or defective products; Fraudulent documents, counterfeit currency, forged certificates, or government -issued identification documents; Products containing false, misleading, or deceptive descriptions, claims, or representations; and Any other product that is prohibited by applicable law or that Takora Mart determines, acting reasonably and in good faith, to be unsuitable for listing or sale on the Platform. This list is illus trative only and is not exhaustive. Takora Mart reserves the right to determine, in its sole discretion and subject to applicable law, whether a product may be listed, offered, or sold through the platform.

7.2 Quality Assurance, Safety and Security Verification

Takora Mart is committed to maintaining the quality, safety, security and reliability of products offered through the Platform. Sellers are solely responsible for ensuring that all products listed or sold through the Platform are genuine, safe, secure, of merchantable quality, fit for their intended purpose where applicable, and comply with all applicable laws, including the Consumer Protection Act, 2019, the Consumer Protection (E - Commerce) Rules, 2020, the Legal Metrology Act, 2009, the Legal Metrology (Packaged Commodities) Rules, 2011, the Food Safety and Standards Act, 2006, the Drugs and Cosmetics Act, 1940, the Bureau of Indian Standards Act, 2016, the Information Technology Act, 2000, and all other applicable laws, rules, regulations, notifications and standards. Takora Mart may, at its sole discretion, conduct quality checks, safety assessments, sec urity verifications, inspections or audits of products, product listings, packaging, labels, supporting documentation, licences, certifications or Seller information to verify compliance with these Terms, applicable law and Platform policies. Such verification may include assessment of product authenticity, quality, packaging integrity, labelling requirements, statutory declarations, certifications, safety standards and regulatory compliance. Any quality, safety or security verification undertaken by Takora Mart is solely for maintaining the integrity, security and compliance of the Platform and shall not be construed as a certification, warranty, endorsement or guarantee of the quality, safety, authenticity or legality of any product. The primary responsibi lity for product quality, safety and legal compliance shall remain with the Seller. Sellers shall promptly provide all information, records, licences, approvals, test reports, certificates, declarations and other documents reasonably requested by Takora Ma rt for the purposes of quality assurance, safety verification, security checks or regulatory compliance. Where Takora Mart reasonably believes that any product is defective, counterfeit, unsafe, insecure, non - compliant, misleading, recalled, prohibited by law or otherwise unsuitable for sale, Takora Mart reserves the right, without prior notice and without prejudice to any other rights or remedies available under applicable law, to remove the listing, suspend or terminate the Seller's account, reject or can cel orders, withhold settlements where permitted by law, initiate or facilitate a product recall, notify the appropriate regulatory authorities where required, or take any other action necessary to protect customers, the Platform and its users. Nothing contained in this clause shall limit the Seller's statutory obligations or affect any rights or remedies available to consumers under applicable

8. ORDERS, PRICING AND CONTRACT FORMATION

By placing an order through the Platform, you submit an offer to purchase the selected product(s) or service(s) subject to these Terms and all applicable policies.

8.1 Pricing

The price of a product or service displayed on the Platform shall be the price applicable at the time the order is placed, unless an obvious pricing error has occurred. Product prices may be determined by Takora Mart or, in the case of products offered by third-party Sellers, by the respective Seller in accordance with applicable law. Prices displayed on the Platform may be calculated or determined based on one or more factors, including the Seller's catalogue, product specifications, applicable taxes, ship ping charges, handling fees, discounts, promotional offers, dynamic pricing mechanisms, geographical location, inventory levels, demand, or other pricing parameters. The final payable amount shall be displayed to the customer before the order is confirmed. Takora Mart reserves the right to correct any pricing, calculation, catalogue, technical, typographical or system error at any time before the acceptance of an order. Where such an error affects an order already placed, Takora Mart or the relevant Seller may cancel the order and refund any amount received in accordance with the applicable Refund Policy.

8.2 Order Acceptance and Contract Formation

Your order constitutes an offer to purchase and does not constitute acceptance by Takora Mart or, where applicable, the relevant Seller. An order acknowledgement, payment confirmation or order reference number merely confirms receipt of the order and shall not constitute acceptance or create a binding contract. A legally binding contract for the sale of a product or service is formed only when the order is accepted by Takora Mart or the relevant Seller through dispatch of the product, confirmation of shipment, commencement of the service, or such other communication expressly designated as acceptance. Takora Mart or the relevant Seller reserves the right to refuse, reject, cancel or limit any order before acceptance, including where the product is unavailabl e, incorrectly priced, subject to catalogue or inventory errors, payment cannot be verified, fraud is suspected, or the order otherwise violates applicable law or these Terms. For products sold by third-party Sellers, the contract of sale is concluded dire ctly between the customer and the relevant Seller upon acceptance of the order. Takora Mart acts solely as the operator of the Platform unless expressly identified as the seller of record. Nothing contained in this clause shall affect the statutory rights of consumers under the Consumer Protection Act, 2019, the Consumer Protection (E - Commerce) Rules, 2020, the Legal Metrology Act, 2009, the Legal Metrology (Packaged Commodities) Rules, 2011, the Goods and Services Tax laws, the Indian Contract Act, 1872, or any other applicable law.

9. PAYMENT

9.1. Accepted Payment Methods

Takora Mart offers multiple secure payment options for the purchase of products and services available on the Platform. Depending on availability, users may complete transactions using: UPI (Unified Payments Interface); Credit Cards; Debit Cards; Net Banking; Digital Wallets; EMI (where offered by participating banks or financial institutions); Cash on Delivery (COD), where available; Gift Cards, Store Credit, or Promotional Credits, if issued by Takora Mart; and any other payment method made available on t he Platform from time to time. The availability of a particular payment method may vary based on the product, seller, delivery location, transaction value, applicable law, or risk assessment.

9.2. Payment Authorization

By placing an order, you authorize Takora Mart and its authorized payment service providers to debit or charge your selected payment method for the total order value, including the product price, applicable taxes, shipping charges, convenience fees, and any other charges disclosed at checkout.

9.3. Payment Processing

Payments are processed through authorized third-party payment gateways and payment aggregators that comply with applicable regulatory and security standards. Takora Mart does not store complete payment card information on its servers unless permitted by applicable law and industry security standards.

9.4. Failed or Declined Payments

If a payment is declined, cancelled, reversed, or remains unsuccessful for any reason, the order may be cancelled or placed on hold until successful payment is received. Takora Mart reserves the right to verify payment details before processing any order.

9.5. Cash on Delivery (COD) Categorisation

Cash on Delivery ("COD") is offered at the sole discretion of Takora Mart and/or the respective Seller and may not be available for all products, categories, locations, or users. COD availability may be determined based on one or more of the following fact ors: Product Category - Certain product categories may not be eligible for COD due to their nature, value, perishability, customization, hygiene requirements, legal restrictions, or risk of return. Order Value - Takora Mart may prescribe minimum or maximum order value limits for COD transactions. Seller Preference - Individual Sellers may choose whether to offer COD for their products, subject to applicable laws and Platform policies. Delivery Location - COD may be unavailable in locations where courier par tners do not support cash collection or where operational, logistical, or security limitations exist. Customer Purchase History - COD eligibility may be restricted based on factors including repeated order cancellations, refusal to accept deliveries, exces sive returns, payment defaults, fraudulent activity, policy abuse, or any history indicating increased transactional risk. Product Availability - Certain products fulfilled through specific warehouses, suppliers, or delivery partners may not support COD. R isk Assessment - Takora Mart may use automated or manual risk assessment mechanisms to determine COD eligibility based on fraud prevention, security, operational feasibility, or compliance requirements. Regulatory or Operational Restrictions - COD may be r estricted or withdrawn where required by applicable law, government directions, payment regulations, or operational considerations. Takora Mart reserves the right to enable, disable, limit, or modify COD eligibility for any product, Seller, customer, order, or geographic area at any time without prior notice, subject to applicable law. The availability of COD for a previous order shall not create any entitlement or expectation that COD will remain available for future orders.

9.6. Pricing and Taxes

All prices displayed on the Platform are in Indian Rupees (INR) unless otherwise specified and are inclusive or exclusive of applicable taxes, as indicated on the product page or at checkout. Additional delivery charges or other fees, if applicable, will be displayed before order confirmation.

9.7. Refunds

Refunds for cancelled, returned, or unsuccessful transactions shall be processed in accordance with the Refund Policy and credited to the original payment method, bank account, UPI ID, wallet, or other eligible payment instrument within the timelines prescribed by applicable law or banking regulations.

9.8. Fraud Prevention

Takora Mart reserves the right to refuse, suspend, cancel, or investigate any transaction suspected to involve fraud, unauthorized use, money laundering, chargeback abuse, or any unlawful activity. Additional identity or payment verification may be require d before completing certain transactions.

9.9. Third-Party Payment Providers

Payment services are provided by independent payment service providers. Takora Mart is not responsible for delays, interruptions, technical failures, banking errors, or service outages attributable to such third-party providers, except to the extent requir ed under applicable law.

9.10. Applicable Laws

Payments made through the Platform shall be governed by applicable Indian laws, including: The Reserve Bank of India Act, 1934; The Payment and Settlement Systems Act, 2007; The Information Technology Act, 2000; The Digital Personal Data Protection Act, 2023; The Consumer Protection Act, 2019; The Consumer Protection (E-Commerce) Rules, 2020; Applicable directions, circulars, master directions, and guidelines issued by the Reserve Bank of India (RBI), National Payments Corporation of India (NPCI), and other competent regulatory authorities, as amended from time to time.

10. COMMUNICATION CONSENT

By creating an account, placing an order, making a payment, initiating a return, or otherwise using the Platform, you consent to receive communications from Takora Mart and its authorized service providers in connection with your account and transactions.

• These communications may be sent by email, SMS, phone call, push notification, WhatsApp, or other electronic means.
• Service communications may include order confirmations, delivery updates, OTPs, payment alerts, refund updates, support responses, security notifications, compliance notices, and account-related messages.
• Promotional communications are subject to your applicable consent choices and may be opted out of where such opt-out is made available by us.
• You are responsible for maintaining working and accurate contact details. We are not liable for delivery issues or support delays caused by inaccurate phone numbers or email addresses provided by you.

11. SUPPLEMENTARY TERMS: WALLETS, CREDITS, STORE VALUE, AND PAYMENT DISPUTES

In conjunction with our privacy practices, the following terms dictate the financial interactions and dispute mechanisms on the Takora Mart Platform.

11.1 Wallets, Credits, and Store Value

• Takora Mart Wallet & Store Credits: Takora Mart may provide users with a closed-loop digital wallet or issue store credits ("Store Value") as part of promotional campaigns, refunds, or loyalty programs.
• Usage Constraints: Store Value is strictly non-transferable between users, non-refundable to original payment methods (unless mandated by a specific refund policy), and cannot be exchanged or redeemed for fiat currency (cash) under any circumstances. It may only be utilized for purchasing eligible goods and services directly on the Takora Mart Platform.
• Validity and Expiry: Unless explicitly specified otherwise during issuance, all store credits and wallet balances carry an expiration period of 365 days from the date of credit. Expired credits will automatically be forfeited and cannot be reinstated or revalidated.
• Regulatory Compliance & Verification: The operation of wallets and digital credits is subject to the guidelines issued by the Reserve Bank of India (RBI) regarding Prepaid Payment Instruments (PPIs). Takora Mart reserves the right to request Know Your Customer (KYC) documentation before activating certain wallet features and may suspend or terminate wallet functionalities to comply with evolving regulatory mandates.

11.2 Chargebacks and Payment Disputes

• Raising a Dispute: If you identify an unauthorized transaction, double deduction, missing refund, or billing error, you are required to notify our customer support team immediately, and no later than seven (7) calendar days from the transaction date.
• Investigation Process: Upon receiving a dispute notification, Takora Mart will initiate a comprehensive investigation in collaboration with our payment gateway partners and relevant financial institutions. This internal review process typically takes between 7 to 14 business days. Users must cooperate by providing necessary transaction proofs or bank statements if requested.
• Chargebacks: Users are strongly encouraged to resolve payment disputes directly with Takora Mart before initiating a chargeback through their bank or credit card issuer. Unwarranted, abusive, or fraudulent chargebacks represent a breach of our terms and may result in the immediate suspension or permanent termination of the user's Takora Mart account, along with potential legal action to recover lost funds.
• Refund Modalities: Validated disputes resulting in a refund will be credited back to the original payment method utilized for the transaction. Depending on the financial institution, standard refunds may take 5 -7 business days to reflect. In instances where the original method is unavailable or closed, the refund may be issued exclusive ly as Takora Mart Store Value.

12. DISCLAIMER REGARDING FRESH AND PERISHABLE GOODS

12.1. Nature of Perishable Items and Inherent Variations

By purchasing fresh produce, dairy, meat, seafood, bakery items, floral arrangements, frozen commodities, chilled goods, or any other perishable and temperature -sensitive products, the customer acknowledges that these items are subject to natural deteriora tion and strict time-sensitive handling constraints. Consequently, natural variations in weight, ripeness, texture, color, cut, moisture content, shelf life, and overall visual appearance may occur in the ordinary course of business. Such inherent variatio ns are standard for agricultural and perishable goods and do not constitute a product defect or a breach of quality standards.

12.2. Customer's Duty of Care and Inspection

Due to the highly sensitive nature of these products, the customer is required to promptly and thoroughly inspect all perishable items immediately upon delivery. Following acceptance of the delivery, it is the customer's sole responsibility to ensure that these items are promptly stored, refrigerated, or consumed in strict accordance with their inherent physical requirements and any provided manufacturer storage instructions to maintain their integrity and safety.

13.3. Procedure for Reporting Claims

Any claims concerning product freshness, packaging leakage, spoilage, incorrect item fulfillment, or visible physical damage must be reported to our customer support team without undue delay following delivery. To effectively investigate and process any su ch claims, the customer must provide supporting documentation as requested, which may include clear photographic evidence of the affected goods, the packaging, and the receipt or order confirmation.

12.4. Limitations on Returns and Liability

Return, replacement, or refund eligibility for perishable goods is evaluated on a case -bycase basis and may be strictly limited or entirely voided under the following circumstances: The customer materially delays reporting the issue, allowing further natural degradation of the product. The perishable items have been subjected to improper storage, handling, or temperature abuse by the customer after successful delivery. The products have been fully or partially consumed, materially altered, or discarded pri or to our review and authorization. The claim falls outside the scope of our standard Return Policy or applicable consumer protection laws.

13. FAILED DELIVERY, FULFILLMENT METHODS, AND CUSTOMER RESPONSIBILITIES

13.1. Customer-Induced Delivery Failures

We rely on accurate information and customer availability to fulfill orders successfully. If a delivery attempt fails due to customer -related factors - including, but not limited to, providing an incorrect or incomplete address, an unreachable contact numbe r, repeated non-availability at the designated premises, or an unjustified refusal to accept the packagewe reserve the right to cancel the order at our sole discretion.

13.2. Policies by Method of Fulfillment

Delivery rules, re -delivery eligibility, and associated charges vary strictly based on the chosen method of fulfillment: Standard / Scheduled Delivery: If a delivery fails due to customer unavailability, we may, at our discretion, initiate a second deliver y attempt. However, a standard Re-Delivery Fee will be levied to cover the additional logistics costs. This fee must be cleared before or at the time of the second attempt. Instant / Hyperlocal Delivery: Due to the rapid and time -sensitive nature of instant fulfillment, drivers cannot wait indefinitely or attempt re-delivery. If the customer is unreachable or unavailable upon the driver's arrival, the order will be marked as a failed delivery and immediately canceled. The customer will be charged the full o rder value, including delivery fees, with no eligibility for a refund. In -Store Pickup (Click & Collect): Customers must collect their orders within the designated pickup window. Failure to collect non-perishable goods within this timeframe may result in order cancellation and a restocking fee. Unclaimed perishable goods will be discarded at the end of the day without any refund.

13.3. Liability for Perishable and Customized Goods

Products that are perishable, temperature -sensitive, customized, or explicitly designated for instant fulfillment are strictly non-returnable and non-reroutable once dispatched from our facility. If a delivery fails due to customer negligence or absence, t he customer bears the absolute risk of loss. No refunds, credits, or replacements will be issued for these items, as they cannot be restocked or resold.

13.4. Cash on Delivery (COD) Management and Refusals

Orders placed using Cash on Delivery (COD) carry specific obligations. If a customer unjustifiably refuses a COD delivery at the doorstep or fails to provide the exact payment upon arrival, it constitutes a breach of our purchasing terms. In such instances, we reserve the right to take the following actions: Account Restrictions: Temporarily or permanently revoke the customer's privilege to use COD for future purchases, mandating upfront digital payment for all subsequent orders. Logistics Recovery: Deduct the incurred shipping, handling, and return-to-origin (RTO) charges from the customer's existing wallet balance, or add these charges as an outstanding due amount to be settled on their next order.

13.5. OTP Security and Authorization

For deliveries requiring a One-Time Password (OTP) for secure handover, the customer is solely responsible for maintaining the confidentiality of the code. Customers must not share OTPs with delivery personnel over the phone before their arrival, nor share them with unauthorized individuals in a negligent or fraudulent manner. We accept no liability for misplaced, stolen, or misdelivered items if the OTP was provided to the delivery agent by the customer or their representative.

14. ORDER CANCELLATIONS, RETURNS, REPLACEMENTS, AND REFUNDS

14.1. Governing Policy and Discretionary Remedies

All matters pertaining to cancellation eligibility, return windows, refund timelines, exchange conditions, and category -specific exclusions are strictly governed by our comprehensive Return and Refund Policy, which is incorporated by reference into these Terms. The specific remedy provided for any order dispute-whether that be a cancellation, full or partial refund, replacement, exchange, wallet credit, re -delivery, technical support, or no remedy at all -will be determined by Takora Mart or the respective s eller. This determination is contingent upon multiple factors, including the product category, seller model, current delivery stage, payment method, the specific nature of the complaint, and applicable consumer laws.

14.2. Order Cancellation Constraints

Customers may only cancel orders prior to the item reaching a defined processing, packaging, or dispatch stage. Please note that orders fulfilled via instant delivery, hyperlocal grocery services, or customized fulfillment are subject to extremely restricted cancellation windows due to their rapid processing speeds. Once such an order is processed or dispatched, cancellation requests will no longer be entertained.

14.3. Return Eligibility and Refusal of Claims

Takora Mart and its sellers reserve the right to outright refuse returns or deny refunds under circumstances that violate our Return Policy. Returns will be rejected if the products demonstrate evidence of use, have been damaged or altered by the customer, or are returned missing their original packaging, accessories, manuals, promotional freebies, or brand tags.

14.4. Refund Mechanisms and Security Checks

The designated method for issuing a refund (e.g., reversing the original payment transaction versus issuing store credit) is entirely dependent upon the initial payment mode, the product's category, and the current status of the order. Furthermore, all refund requests are subject to mandatory security and fraud prevention checks.

14.5. Processing Timelines and Quality Assurance

Any refund processing times displayed on the Takora Mart platform are purely estimates and do not constitute a binding timeframe. Actual processing timelines may fluctuate due to external dependencies, including banking system delays, payment gateway settl ement cycles, seller reconciliation processes, reverse logistics verification, and statutory documentation requirements. Takora Mart retains the right to temporarily withhold or permanently deny refund approvals pending the completion of physical return qu ality checks (QC), or investigations into suspected policy misuse, duplicate claims, or fraudulent activity.

15. PROMOTIONS, COUPONS, REFERRALS, AND MEMBERSHIP PROGRAMS

15.1. General Offerings and Transparency (Consumer Protection Compliance)

Takora Mart may periodically offer promotional campaigns, coupons, discounts, cashbacks, referral incentives, loyalty benefits, and membership perks. In strict compliance with the Consumer Protection (E -Commerce) Rules, 2020, all pricing, discounts, and promotional offers are presented transparently to prevent deceptive pricing or misleading claims. Unless otherwise mandated by law, these offers are entirely discretionary, revocable, non-transferable, and subject to modification or withdrawal by Takora Mart at any time without prior notice.

15.2. Clear Terms & Offer Stacking

Each promotional campaign or membership program is governed by its own specific, clearly defined Terms and Conditions (T&C). In the event of a conflict between these general terms and the campaign -specific T&C, the specific rules of the campaign shall prevail. Furthermore, unless the campaign terms explicitly permit stacking, only one coupon, discount, or offer may be applied per order.

15.3. Validation of Issuance

The issuance and redemption of any coupon, cashback, or referral benefit are strictly contingent upon the successful validation of the user's account, the successful completion of the qualifying order, and the overall authenticity of the transaction. Takora Mart reserves the right to delay or withhold issuance pending these verifications.

15.4. Tax Compliance and TDS (Income Tax Act, 1961)

Any financial benefits accrued through promotions, including cashbacks, referral payouts, loyalty rewards, or contest winnings, may be subject to applicable taxation. In strict accordance with the Income Tax Act, 1961, Takora Mart reserves the right to ded uct applicable statutory taxes, including Tax Deducted at Source (TDS), prior to the crediting or payout of such benefits, where legally required. Users acknowledge that they are solely responsible for declaring and fulfilling any personal tax liabilities arising from these promotional benefits.

15.5. Data Privacy and Consent (DPDP Act, 2023)

Participation in membership programs, referrals, and promotional campaigns may necessitate the collection and processing of personal data. All such data will be handled securely and strictly in accordance with the Digital Personal Data Protection (DPDP) Act, 2023. Users are required to provide explicit consent for the processing of their data for these purposes and retain the right to withdraw their consent or opt out of promotional communications at any time, acknowledging that doing so may forfeit their e ligibility for certain program benefits.

15.6. Anti-Fraud Policy and Remedial Actions

Any manipulation or abuse of promotional programs is strictly prohibited. Banned activities include, but are not limited to, self -referrals, the creation of fake or duplicate accounts, scripted or automated sign -ups, circular transactions, and collusive or dering. Should Takora Mart detect any promotional misuse, fraudulent activity, or attempted manipulation, we reserve the absolute right to: Immediately invalidate associated coupons or discounts. Reverse previously credited cashbacks or loyalty points. Wit hhold pending referral payouts or rewards. Temporarily or permanently suspend the offending user accounts without prior notice.

16. USER CONTENT, REVIEWS, AND RATINGS

16.1. User Identity and Authenticity of Experience

By choosing to post reviews, ratings, feedback, questions, images, or any other content on the Platform, you represent that you are a registered user acting in your individual capacity. All reviews and ratings must strictly reflect your own genuine, direct, and personal experience with the product or service purchased through Takora Mart.

16.2. Content Standards and Elaboration on Reviews

You are solely responsible for all content you submit. To maintain a trustworthy marketplace, all reviews and feedback must be factually accurate, objective, and directly relevant to the product in question. You must ensure that your content is lawful and does not include language or media that is defamatory, abusive, obscene, harassing, misleading, or infringing upon any third-party intellectual property or privacy rights.

16.3. Direct Submission and Exclusion of Third Parties

All ratings, feedback, and reviews must be submitted directly by you through the Platform. The use of third-party agencies, automated bots, Al generators, or external reputation management services to post, alter, or syndicate reviews is strictly prohibited. Takora Mart manages all review moderation and rating aggregations entirely internally. Based on our proprietary transaction signals, we reserve the right to internally verify your purchase history and publicly label your review as a "Verified Purchase."

16.4. Prohibition of Manipulated or Incentivized Content

The integrity of our rating system is paramount. You must not post, or attempt to post, incentivized, sponsored, or manipulated reviews-whether positive or negative-in exchange for financial compensation, free products, or any other benefits from sellers or competitors, unless expressly permitted and clearly disclosed in accordance with Takora Mart's specific campaign guidelines.

16.5. License Grant to Takora Mart

By submitting content to the Platform, you grant Takora Mart a perpetual, non- exclusive, worldwide, royalty -free, and sub -licensable license to use, host, reproduce, display, translate, modify, and moderate such content for commercial, marketing, and anal ytical purposes across our Platform and affiliated channels.

16.6. Violations and Enforcement Actions

Takora Mart actively monitors user content and maintains a zero -tolerance policy for review manipulation and abusive behavior. If we determine that your content violates these Terms or applicable laws, we reserve the right to take one or more of the following actions at our sole discretion, without prior notice: Immediate removal or unpublishing of the violative content. Revocation of your privilege to post future reviews, ratings, or feedback. Temporary suspension or permanent termination of your Takora Ma rt account. Initiation of civil or criminal legal proceedings to recover damages caused by defamatory or malicious campaigns. Reporting of fraudulent activities to relevant consumer protection and law enforcement authorities.

17. PROHIBITED CONDUCT

You agree not to:

• Use the Platform for unlawful, fraudulent, abusive, harmful, or deceptive purposes.
• Scrape, crawl, copy, mirror, reverse engineer, or use bots or automation except as expressly permitted by us in writing. Interfere with platform security, rate limits, pricing logic, order flow, reviews, or infrastructure.
• Use the Platform to resell goods commercially where the service is intended for end-consumer household use.
• Upload viruses, malware, malicious code, or any data intended to disrupt operations.
• Harass customer support, sellers, riders, delivery partners, or other users.
• Misuse coupons, wallet balances, refunds, chargebacks, or goodwill compensation mechanism.

18. SELLER-SPECIFIC TERMS, STATUTORY COMPLIANCE, AND OBLIGATIONS

18.1. Applicability and Navigation to Information Pages

If you register or operate as a seller, vendor, merchant, supplier, store owner, or commercial partner on Takora Mart, you agree to be bound by these Seller - Specific Terms. These terms govern your activities on the platform. For comprehensive operational guidelines, return policies, and payout schedules, sellers must regularly review and navigate to the Takora Mart Seller Information Portal and specific policy pages linked within their Seller Dashboard.

18.2. Statutory Compliance and Governing Laws

Sellers act as independent contractors and hold primary legal liability for the goods they sell. You must actively maintain all required licenses, registrations, permits, and categoryspecific approvals. Your operations on Takora Mart must strictly comply with, but are not limited to, the following regulatory frameworks: The Consumer Protection (E-Commerce) Rules, 2020: Ensuring transparency, accurate product descriptions, fair pricing, and clear return/refund mechanisms. The Legal Metrology Act, 2009, and (Packaged Commodities) Rules, 2011: Mandating the display of Maximum Retail Price (MRP), net quantity, standard weights, and accurate packaging declarations. The Food Safety and Standards Act, 2006 (FSSAI): Requiring valid FSSAI licenses, proper expiry/bes t-before date declarations, and allergen warnings for all food and perishable items. Central Goods and Services Tax Act, 2017 (GST): Ensuring accurate tax treatment, generation of compliant GST invoices, and regular tax filings. The Information Technology Act, 2000: Governing digital transactions and affirming Takora Mart's status as an intermediary.

18.3. Product Information, Labeling, and Well-Defined Warranties

Sellers are solely responsible for the legality, quality, condition, safety, and merchantability of the goods sold. Labeling Requirements: sellers must ensure that all digital product listings exactly match the physical packaging. This includes accurate in gredients, allergens, physical dimensions, expiry dates, safety warnings, Country of Origin, and complete manufacturer/importer details. Well -Defined Warranties: If a product carries a warranty, the terms, duration, and designated service centers must be explicitly defined and clearly visible on the product listing page prior to purchase. Sellers are solely responsible for honoring these warranties. Incomplete Information Consequences: If any product listing is found to be missing legally mandated information, lacks clear labeling, or displays misleading imagery, Takora Mart will immediately treat the listing as non-compliant. Such listings will be automatically suppressed or delisted from the Platform without prior notice until full compliance is restored, and repeated offenses will attract financial penalties.

18.4. Brand Identity, Trademarks (TM), and Intellectual Property

Sellers must respect all intellectual property rights under the Trade Marks Act, 1999 and the Copyright Act, 1957. Third -Party IP: You explicitly warrant that you hold the legal right, license, or authorization to sell the branded goods you list. You will not list counterfeit, duplicated, gray -market, pirated, or infringing goods. Takora Mart Brand Usage: Sellers are strictly prohibited from using Takora Mart's logos, brand identity, or trademarks on their independent packaging, physical stores, or external marketing materials unless expressly authorized by a written agreement.

18.5. Operational SLAs and Order Fulfillment

Sellers must maintain real-time, accurate inventory levels. You agree to adhere strictly to all operational Service Level Agreements (SLAs), including minimum standards for pickup readiness, professional packaging, prompt return handling, and minimal order cancellation rates.

18.6. Dispute Resolution, Audits, and Evidentiary Cooperation

Sellers must fully cooperate with Takora Mart in resolving consumer complaints, product recalls, regulatory requests, and payment reconciliations. In the event of a customer grievance, return investigation, or product authenticity review, Takora Mart reser ves the right to demand-and the seller must promptly provide- commercial invoices, supply chain records, batch details, testing certificates, brand authorization letters, or valid licenses.

18.7. Remedial Actions, Settlement Holds, and Penalties

Failure to comply with any of the conditions outlined in this section, customer harm, or repeated SLA breaches will result in immediate disciplinary action. Takora Mart reserves the right to: Suspend or permanently delist non-compliant products. Hold, delay, or forfeit financial settlements to recover losses, refund customers, or pay regulatory fines. Levy financial penalties under the applicable commercial terms. Temporarily susp end or permanently terminate seller access to the Platform. Report fraudulent or illegal activities to the relevant law enforcement and regulatory authorities.

18.8. Supplement to Commercial Contracts

These Terms supplement, and do not replace or supersede, any separate Master Seller Agreement, Vendor SLA, commercial contract, or onboarding document executed between you and Takora Mart. In the event of a conflict between these terms and a signed commercial agreement, the specific commercial agreement shall prevail.

19. DELIVERY PARTNER AND LOGISTICS OPERATIONS TERMS

19.1. Applicability and Programme Policies

If you access the Platform as a delivery partner, rider, logistics associate, fleet operator, or dispatch-linked user, you acknowledge and agree to be bound by these Terms, as well as the comprehensive Takora Mart Delivery Partner Programme Policies, which are incorporated herein by reference. Your continued access to the Platform constitutes your agreement to execute delivery services professionally, safely, and in strict alignment with Takora Mart's operational standards.

19.2. Standard Operating Procedures (SOPs) and Execution Rules

Delivery partners are mandated to strictly adhere to all assigned Standard Operating Procedures (SOPs). These SOPs dictate the step -by-step workflow for successful order fulfillment, including but not limited to: Strict adherence to designated pickup proto cols and merchant verification. Compliance with specific handling instructions for perishable, fragile, or temperature -sensitive goods. Following in -app route instructions to ensure timely deliveries. Executing mandatory Proof of Delivery (POD) protocols, including accurate One - Time Password (OTP) verification and photo documentation where required, prior to parcel handover.

19.3. Statutory Compliance and Documentation

As an independent logistics partner, you are solely responsible for maintaining the legal right to operate your vehicle. You must continuously maintain and carry valid driving licenses, up-to-date vehicle registration papers, active motor insurance, pollut ion control certificates, and any local or state statutory permits required for commercial logistics and delivery operations.

19.4. Controlled Communication Channels and Data Privacy

To ensure customer safety and privacy, all communications between the delivery partner and the customer must be conducted exclusively through Takora Mart's internally controlled communication channels (e.g., in-app messaging and masked calling features). Delivery partners are strictly prohibited from: Saving, recording, or taking screenshots of customer names, phone numbers, or addresses. Contacting the customer outside of the active delivery window or for personal reasons. Sharing any customer data with unauthorized third parties.

19.5. Prohibited Conduct and Fraud Prevention

Takora Mart maintains a zero -tolerance policy for logistical fraud and professional misconduct. Delivery partners must strictly refrain from: Opening, tampering with, intentionally damaging, or retaining customer parcels. Falsely marking deliveries as "Attempted" or "Delivered," or manipulating delivery timestamps. Forging customer signatures or inputting fraudulent OTPs. Soliciting off -platform payments, personal tips, or engaging in parallel direct transactions. Engaging in abusive, discriminatory, intimidating, unsafe, or unlawful conduct toward customers, merchants, or Takora Mart support staff.

19.6. Telemetry, Monitoring, and Quality Assurance

To ensure service quality, logistical efficiency, and safety, Takora Mart actively monitors delivery operations. We reserve the right to record, review, and rely upon delivery telemetry (including live GPS tracking), Proof -of-Delivery data, chat logs, mask ed call records, pickup/drop timestamps, and operational notes. This data will be used internally for performance evaluation, fraud control, dispute resolution, and legal compliance.

19.7. Disciplinary Action and Deactivation

Failure to abide by these Terms, the SOPs, or the Delivery Partner Programme Policies will result in strict disciplinary action. Takora Mart reserves the right to withhold pending payouts, temporarily suspend dispatch access, or permanently deactivate the delivery partner's account in the event of: Repeated missed pickups or delayed deliveries. Documented parcel mishandling or theft. Safety violations or valid customer/merchant complaints. Breach of data privacy or fraudulent status manipulation.

20. INTELLECTUAL PROPERTY

The Platform, including software, interface design, trademarks, logos, content, graphics, workflows, source material, and compilations, is owned by or licensed to Takora Mart and is protected by intellectual property laws.

• You receive only a limited, revocable, non-exclusive, non-transferable right to use the Platform for its intended purpose.
• You must not reproduce, sell, republish, adapt, or exploit Platform content without prior written consent.
• All rights not expressly granted are reserved.

21. THIRD-PARTY INTEGRATIONS AND EXTERNAL SERVICES

21.1. Nature of Third-Party Integrations

To ensure seamless functionality and an optimized user experience, the Takora Mart Platform integrates with various external third-party service providers. These integrations include, but are not limited to, payment gateways, banking channels, mapping and geolocation services, OTP and SMS communication tools, data analytics engines, independent courier logistics, and embedded software content.

21.2. Applicability of External Terms and Policies

By accessing and utilizing these integrated features, you acknowledge and agree that your interaction with such external services is strictly governed by their respective independent Terms of Service, End-User License Agreements (EULAS), and Privacy Polici es. Takora Mart does not control, endorse, or assume responsibility for the data handling practices or operational policies of these external entities. Users are strongly encouraged to review the applicable third- party terms independently.

21.3. Limitation of Liability for Third-Party Actions

Takora Mart expressly disclaims any liability for the acts, omissions, errors, delays, or service interruptions caused by independent third-party providers. While we strive to partner with reliable service providers, we do not warrant the continuous availa bility, accuracy, or absolute security of external systems. Takora Mart shall not be held legally or financially responsible for any direct or indirect losses, transaction failures, data breaches, or damages arising from third-party services that fall outs ide our reasonable operational control.

22. TAXATION, INVOICING, AND STATUTORY COMPLIANCE

22.1. Accuracy of Billing and GST Information

Users are solely responsible for providing precise, accurate, and up -to-date billing information at the time of purchase, including a valid GST Identification Number (GSTIN) if claiming input tax credit for business transactions. Takora Mart and its registered sellers assume no liability for the loss of tax credits, invoice discrepancies, or delays resulting from incorrect or incomplete billing information submitted by the user.

22.2. Issuance of Tax Invoices

Depending on the specific nature of the transaction and the fulfillment model, legally compliant tax invoices will be generated and issued by Takora Mart, the respective independent registered seller, or an authorized logistics entity. All invoices will transparently reflect the applicable taxes, including CGST, SGST, or IGST, in strict compliance with prevailing tax laws.

22.3. Transportation Protocol and E-Way Bill Compliance

In strict adherence to the Goods and Services Tax (GST) regulations, the transit of goods is governed by the national transportation protocol. For consignments where the invoice value exceeds the statutory threshold mandated by law, the respective seller o r logistics partner is legally obligated to generate an Electronic Way Bill (E -Way Bill) on the government portal prior to dispatch. Customers acknowledge that fulfillment timelines may occasionally be impacted by technical downtimes on the government port al, mandatory regulatory protocols, or physical transit inspections by tax authorities. Takora Mart shall not be held liable for delivery delays arising from such statutory compliance measures.

22.4. Regulatory Disclosures and Lawful Data Sharing

To maintain strict compliance with local and national laws, Takora Mart reserves the right to disclose and share relevant transaction data, invoicing records, and tax -related information with government regulators, tax authorities, the Goods and Services T ax Network (GSTN), authorized payment partners, or law enforcement agencies. Such disclosures will be made as required by statutory mandates, audits, or legal proceedings, without requiring prior notice to the user.

23. PRIVACY AND DATA HANDLING

Our collection, use, processing, storage, sharing, retention, and protection of personal data are governed by our Privacy Policy. By using the Platform, you acknowledge that relevant personal data may be processed to enable account management, order fulfil ment, fraud prevention, customer service, logistics coordination, and legal compliance.

24. SUSPENSION, RESTRICTION, AND ACCOUNT TERMINATION

24.1. General Authority and Discretion

Takora Mart reserves the absolute right to suspend, restrict, delist, or permanently terminate your account, seller listings, promotional credits, wallet features, or general access to all or part of the Platform. Such actions may be taken at our sole discretion, with or without prior notice, where reasonably necessary to ensure platform security, legal compliance, fraud control, and overall operational integrity.

24.2. Explicit Conditions for Suspension and Termination

Account suspension, restriction, or termination may be triggered by, but is not limited to, the following conditions: Breach of Terms: Any material breach or repeated violation of these Terms and Conditions, our Privacy Policy, Return Policy, or any other platform guidelines. Fraudulent Activity: Detection of suspicious, abusive, or illegal activities, including but not limited to the creation of fake accounts, promotional abuse, systematic return fraud, chargeback manipulation, or the use of unauthorized payment methods. Abusive Conduct: Any verbal or physical abuse, harassment, discrimination, or threatening behavior directed toward Takora Mart employees, customer support agents, delivery partners, or other users. Seller Non -Compliance: For sellers, the listing of counterfeit, prohibited, or legally restricted goods, severe intellectual property (IP) in fringement, or repeated failures to meet operational Service Level Agreements (SLAs). Security Threats: Any attempt to hack, scrape, bypass security protocols, or introduce malicious code to the Platform. Regulatory or Legal Mandates: Directives, subpoenas, or orders from law enforcement, tax authorities, or regulatory bodies requiring the immediate restriction of a user or entity.

24.3. Protective Holds and Investigations

In cases of suspected fraud or policy violations, Takora Mart may place a temporary hold on the user's account, pending a thorough internal review. During this period, pending orders may be canceled, and access to digital wallet balances, financial settlements, or promotional credits may be frozen to prevent financial loss or mitigate customer harm. If fraud is confirmed, Takora Mart reserves the right to forfeit such balances to recover incurred losses.

24.4. Survival of Obligations Post-Termination

The suspension or termination of an account does not absolve the user of any prior liabilities. Termination shall not affect any rights, remedies, or obligations that accrued prior to the effective date of termination. This includes, but is not limited to, outstanding payment obligations, fulfillment of pending deliveries, product warranties, indemnity obligations, ongoing refund reviews, and Takora Mart's right to conduct post-termination audits or investigations.

25. DISCLAIMER OF WARRANTIES AND STATUTORY CONSUMER RIGHTS

25.1. General "As Is" and "As Available" Provision

To the maximum extent permitted by applicable law, Takora Mart provides the Platform, its integrated services, and all associated content on a strictly "as is" and "as available" basis. We make no express or implied representations or warranties of any kind regarding the operation of the Platform. We do not warrant that the Platform will operate uninterrupted, be entirely free of errors or technical glitches, remain fully secure against unauthorized access, or be consistently available across all geographic locations, networks, or digital devices.

25.2. Specific Provisions for Electronic and Electrical Products

With respect to the sale of electronic appliances, electrical devices, smart gadgets, computing hardware, and related technical components, Takora Mart acts purely as an online marketplace intermediary as defined under Section 79 of the Information Technology Act, 2000. OEM Liability: Any express warranties, extended guarantees, or after-sales service commitments provided on electronic and electrical products are the sole responsibility of the Original Equipment Manufacturer (OEM) or the respective brand, not Takora Mart. Authorized Service Centers: Customers acknowledge that warranty claims, repairs, or replacements for such technical products must typically be routed dire ctly through the OEM's designated authorized service centers, subject to the manufacturer's specific warranty terms included in the product packaging. Seller Obligations: Under the Consumer Protection (E-Commerce) Rules, 2020, registered sellers are legall y mandated to accurately display the applicable warranty duration, terms, and the contact details of the authorized service centers on the product listing page. Takora Mart disclaims any liability for a seller's failure to provide accurate warranty information or an OEM's refusal to honor a warranty claim.

25.3. Preservation of Non-Waivable Statutory Rights

Notwithstanding the disclaimers set forth above, nothing in these Terms and Conditions is intended to limit, waive, circumvent, or override any fundamental consumer rights, remedies, or guarantees that cannot be lawfully excluded. All users retain their no nwaivable statutory protections against defective goods, product liability, and unfair trade practices as guaranteed under the Consumer Protection Act, 2019 and allied Indian jurisprudence. If any provision within this disclaimer is found to be contrary to mandatory statutory consumer rights under applicable Indian law, that specific provision shall be deemed severed, while the remainder of the disclaimer shall continue in full force and effect.

26. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Takora Mart, its affiliates, directors, employees, agents, and service providers shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, data, goo dwill, reputation, opportunity, or business interruption arising out of or related to use of the Platform. Subject to applicable law, our aggregate liability for claims arising from a specific transaction shall not exceed the amount actually paid by you fo r that transaction or INR 10,000, whichever is lower. Without limiting the foregoing, Takora Mart shall not be liable for losses arising from seller defaults, product misuse, manufacturer defects, customer unavailability, payment network failure, internet or device issues, inaccurate customer inputs, third-party service downtime, unauthorized account access caused by your negligence, or delays resulting from events beyond our reasonable control. Any relief that may be available to you will be subject to proof of claim, mitigation principles and the mandatory provisions of applicable law.

27. INDEMNITY

You agree to indemnify and hold harmless Takora Mart, its affiliates, and their respective officers, employees, and agents from and against claims, actions, liabilities, losses, penalties, damages, costs, and expenses arising from:

• Your breach of these Terms or any policy incorporated into them
• Your unlawful conduct, negligence, fraud, misrepresentation, or misuse of the Platform
• Your infringement of any intellectual property, privacy, consumer, or other third-party right
• Your seller-side, logistics-side, or commercial compliance failures, where applicable This indemnity includes reasonable legal fees, investigation costs, enforcement expenses, settlement amounts, and third-party claims arising from your acts or omissions.

Takora Mart reserves the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate fully with our defense and resolution efforts.

28. FORCE MAJEURE AND UNFORESEEABLE EVENTS

28.1. Definition and Scope

Takora Mart, including our registered sellers, logistics partners, and affiliated service providers, shall not be held liable for any delay, non -performance, order cancellation, or service disruption resulting directly or indirectly from circumstances or e vents outside of our reasonable and foreseeable control (a "Force Majeure Event").

28.2. Enumerated Force Majeure Events

A Force Majeure Event includes, but is not strictly limited to, the following categories: Acts of God: Natural disasters, earthquakes, severe floods, cyclones, extreme weather conditions, pandemics, epidemics, or localized public health emergencies. Civil and Political Unrest: Acts of war, terrorism, riots, civil commotions, localized curfews, labor strikes, or widespread protests affecting transit routes. Governmental and Regulatory Actions: Sudden changes in laws, regulatory embargoes, state -mandated lock downs, border restrictions, or administrative orders halting e -commerce or logistics operations. Infrastructure and Technological Failures: Severe supply chain and vendor disruptions, prolonged internet or telecommunication outages, catastrophic cyber inci dents or ransomware attacks, and widespread utility or power failures.

28.3. Exemption from Liability and Suspension of Obligations

In the occurrence of a Force Majeure Event, Takora Mart's operational obligations

• -including but not limited to estimated delivery timelines, seller fulfillment SLAs, and standard refund or return processing windows-shall be automatically suspended for the duration of the event. Customers acknowledge that Takora Mart will not be legally or financially liable for any direct, indirect, or consequential damages, losses, or claims arising from such unavoidable delays or the subsequent cancellation of orders.

28.4. Mitigation and Resumption of Services

While Takora Mart cannot prevent Force Majeure Events, we commit to taking commercially reasonable steps to mitigate their impact. We will endeavor to communicate significant widespread disruptions to affected users through the Platform or registered contact methods. Standard operations, pending deliveries, and customer support services will be resumed as expeditiously as it is practically and safely possible once the Force Majeure Event concludes.

29. GOVERNING LAW AND DISPUTE RESOLUTION JURISDICTION

29.1. Governing Law

These Terms and Conditions, your use of the Takora Mart Platform, and any disputes, claims, or contractual obligations arising out of or relating to them shall be strictly governed by, interpreted, construed, and enforced in accordance with the substantive and procedural laws of the Republic of India, without regard to its conflict of laws principles.

29.2. Exclusive Legal Jurisdiction

Subject strictly to the provisions of applicable consumer protection laws, both you and Takora Mart expressly agree that the competent civil courts and tribunals situated in Palakkad, Kerala, India, shall have exclusive territorial jurisdiction to hear, settle, and determine any legal proceedings, disputes, or claims arising from or connected to these Terms, the operations of the Platform, or any transaction conducted herein. By using the Platform, you consent to the personal jurisdiction of such courts.

29.3. Statutory Consumer Forums and Non-Waivable Rights

Takora Mart acknowledges and respects the statutory rights granted to consumers under Indian law. We expressly clarify that nothing in this exclusive jurisdiction clause is intended to unlawfully limit, waive, or override any mandatory statutory forum avai lable to a consumer. Under the Consumer Protection Act, 2019, a consumer retains the non - waivable right to initiate proceedings or lodge grievances before a District Consumer Disputes Redressal Commission, State Commission, or National Commission possessin g the appropriate territorial jurisdiction based on the consumer's place of residence, work, or where the cause of action arises.

30. GRIEVANCE REDRESSAL AND LEGAL CONTACT

If you have a complaint, concern, abuse report, legal notice, or grievance regarding the Platform, orders, sellers, refunds, or these Terms, you may contact us using the channels below. We may route specific complaints to the relevant seller, internal team, delivery operations, or compliance personnel as appropriate. We aim to acknowledge consumer grievances within a reasonable time and to resolve them as promptly as practicable, subject to the complexity of the issue, availability of supporting information, seller participation, banking timelines, and any investigation required for fraud prevention or legal compliance. You may be asked to provide order details, screenshots, invoices, photographs, delivery proof, communication records, or any other information reasonably required to investigate the matter. Where a complaint concerns a marketplace seller, logistics failure, payment reversal, or regulated category issue, Takora Mart may coordinate with the relevant counterparty or authority while remaining your first point of escalation through the contact channels below. PURPOSE. CONTACT.

Customer support: Legal notices: Privacy and compliance: Phone support: Registered office:

31. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect business changes, feature releases, legal requirements, operational practices, or compliance obligations. Revised Terms become effective when published on the Platform unless a different effective date is stated. Your continued use of the Platform after the updated Terms are posted constitutes acceptance of the revised Terms.

32. RELATED POLICIES

These Terms should be read together with the following documents:

• Privacy Policy
• Cookie Policy
• Return and Refund Policy
• Shipping and Delivery Policy